Refund & Cancellation Policy
Certification is non-refundable once course access is granted. What that means, and the narrow cases where we do refund.
Version 1.0 · Effective [EFFECTIVE DATE]
Certification costs ₹999 and is valid for one year. Paying gives you immediate access to the full course library and the assessment. Because that access is delivered at once and cannot be returned, the fee is non-refundable.
Once course access is granted, the certification fee is non-refundable. This is shown to you on the payment screen before you pay, and you confirm it as part of paying. The exceptions below are the only ones.
1When access is granted
Access is granted the moment your payment succeeds. From that point you can open every module and begin the assessment.
If your payment succeeded but access was not granted — a failure on our side — that is not a refund question. Write to support@axiopro.in and we will fix the access or refund you in full.
2When we do refund
We refund in full, without argument, in these cases:
- Duplicate payment. You were charged twice for the same certification cycle. We refund the duplicate.
- Money taken, nothing delivered. Your payment was captured but access was never granted and we cannot resolve it.
- Unauthorised payment. The payment was made from your account without your authority and you tell us within thirty days.
- We withdraw the pathway. If we discontinue certification before you complete it, we refund the unused portion.
We may also refund at our discretion where a genuine medical or personal emergency prevented you from starting. Ask — a real person reads it.
3When we do not refund
- You changed your mind, or no longer need the certification, after access was granted.
- You did not get round to using it, or your access period lapsed unused.
- A competency was marked not yet demonstrated. This is not a failed purchase — retries, and the modules that close the gap, are included in the same fee at no extra cost.
- Your certificate was suspended or revoked for conduct covered by the Certificate Policy.
- You closed your account, or an employer or academy that paid on your behalf later changed its mind.
4Renewal and cancellation
Certification lasts one year and does not auto-renew. Nothing is charged unless you choose to renew, so there is no subscription to cancel. We remind you at sixty, thirty and seven days before expiry.
A renewal payment is subject to this same policy from the moment the new cycle’s access is granted.
5How to request a refund
Write to support@axiopro.in from the email address on your account, with your payment reference and what happened. We acknowledge within two working days and decide within seven.
Approved refunds go back to the UPI account that paid, usually within five to seven working days once we have initiated them. The timing of the final credit is set by your bank, not by us.
If you are unhappy with a refund decision, escalate it to legal@axiopro.in. Nothing in this policy limits your rights under the Consumer Protection Act, 2019.
Questions about this document
Write to legal@axiopro.in. For anything about your personal data, use privacy@axiopro.in, which reaches our grievance officer.